Check out our new App
We have been listening to feedback and decided to bring all our sites under one new booking system.
How to use our new App?
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The first time you sign in through the app, it will ask you to select your preferred booking location.
Once you have done this, it will save this preferred location to your app account.
If you would like to add a new location, click on the pen icon in the top right side.
Scroll down and click ‘Sign out’.
Now you will have the choice to Sign In for another preferred location. This will be save to your account, along with the previous location.
Repeat the steps to add all our sites on your app account.
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Select the ‘Timetable’ icon from the bottom of the screen
Select the date and session you would like to book.
Select the Payment method and the Terms of Conditions.
Click ‘Complete booking’
The Booking Details will now appear as a booking confirmation screen.
On this screen, Click ‘Additional Booking’ and Repeat the booking process.
Repeat the process as many times as needed depending on how many slots you would like to book.
To view your booked slots, Click ‘Home’ in the bottom right corner. Then Select ‘My schedule’.
Each booking needs to be cancelled individually of each other before re-booking. Please be aware we offer no refunds for cancellations under 24h as per our cancellations policy.
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How to use Membership Packages on Community Sauna App
Sign in to your account on the Hackney Location (see ‘Change sauna location’)
After you purchase your membership, you will have access to the Regular’s Club Packages.
Before booking, you will need to buy the right Package in order to book onto a particular session. You can do this by either:
OPTION A
1. Selecting date and time of booking from 'Timetable'.
2. Selecting 'Use Service'.
3. Here you will see the option of Selecting the corresponding 'Regulars Club' Package for the session (in the video this is Regular's Club 1 Hour Sauna Session £4.75. This is because I selected the Stratford Morning One Hour Session).
4. Once the correct 'Regulars Club' Package has been selected, make sure 'Use this package to enroll me in ... ' toggle is on. Check the Terms and Conditions and Pay.
5. Check in the 'Home' screen, then 'My schedule' to see if your booking has gone through.
OPTION B(if the Regular Club Package option is not apparent in 'Use Service' options)
1. Check the date and time you would like to book from 'Timetable' (whether there are available slots).
2. Make a note of what time/length session you would like to book.
3. Go into 'Products' and search for the corresponding 'Regulars Club' Package.
4. Purchase the Package.
5. Come back to 'Timetable' and select date and time of booking.
6. Selecting 'Use Service' follow the instructions from OPTION A (without having to pay, as you have already purchased the package)
7. Check in the 'Home' screen, then 'My schedule' to see if your booking has gone through.
For more read our page ‘New Booking System: Frequently Asked Questions’ to find out how to sign up for a new account, transfer your remaining credits and more.
