Refunds Policy

Please make sure you read thoroughly through the below options.

Check which condition (‘early’/’late’/’refund’) applies to you depending on your booking and cancellation window.

  • If you find that you can no longer attend your booking, you can early cancel the session and claim it back as a session pass, up to 24 hours before the session start time.

    A session pass will be added to your profile to the "Passes" tab to use for the exact type of session.

    For example, if you cancel a ‘Hackney: Afternoon Weekday Off-peak’ session, you will only be able to use that session pass to book another ‘Hackney: Afternoon
    Weekday Off-peak’ session.

  • If you late cancel within 24 hours of the session start time, we are unable to issue a pass or reschedule the session (we are a small not for profit and late cancellations do impact us).

  • Refunds are not available for session cancellations which value are £15 or less.

    We are able to process refunds if the value of your individual session is more than £15, for example, a group private sauna, a treatment or an event, and you cancel your session more than 24 hours before the session.

    Please email us at info@community-sauna.co.uk to request the refund.